We want you to be completely satisfied with your order. We pride ourselves on the quality and integrity of our designs, craftsmanship and materials we use. We go to great lengths to obtain the best quality jewelty elements from around the world. Due to the natural properties of gem stones, length, size, shape and color may differ from time to time. Although this may occur, you can be assured that the design will not be sacrificed. We accept returns or exchanges made for retail sales within 30 days. Refunds must be requested within 10 days from receipt of merchandise. Any returns must be in original condition and properly packaged in a sturdy container and insured. Discounted bulk orders and special order items are subject to return at the sole discretion of Lumina Gifts.
Notice: Customers will pay all shipping costs for any returns or exchanges with the exception of damaged products.

If your jewelry arrives damaged, please contact us within 48 hours from receipt of merchandise. Ground shipping costs for return of your damaged items will be paid by Lumina Gifts.